Terms and Conditions
Please read the following terms and conditions carefully.
By accessing this website, using any information, features or services, including but not limited to any ticketing services, you are accepting these Terms and Conditions.
If you do not agree with these Terms & Conditions, you may not use the Site.
The service sold by the Company regards the tickets of sightseeing tours aboard third-party passenger-carrying vehicles.
Relating to the supply of the service to You (the Customer) by Capital Tourism Management S.r.l. (the Company), both Parties recognize sufficient capacity and authority, legal or otherwise, to enter into this Agreement and declare that they accept and agree with the obligations, rights and conditions set out herein. To purchase online products proposed by the Company by using this website, You confirm that you have legal authority to enter into the conditions of use for the site and that any information supplied by You is true and accurate.
Though the content of the website may be in a variety of languages, vouchers and confirmation emails will be only generated in Italian and in English and all communications from the Company and to the Company is required in Italian or English.
The Customer purchasing tickets on this website will receive them only by e-mail as attached vouchers. Online tickets are bought on the understanding that the ticket
confirmation are pre-paid vouchers which must be redeemed for a valid ticket to travel on board.
Coupons and/or any offer for which an instant payment is not required cannot be considered as pre-paid documents. Vouchers and/or coupons cannot be exchanged nor money refunded by the Company.
All e-vouchers must be printed before arrival (only preprinted voucher will be accepted on board). In order to verify genuine e-vouchers, the Customers is required to submit to the on board staff the printed voucher copy together with the Credit Card used to purchase on line and/or a valid photo ID document of the “Lead Traveler” whose name is printed on the confirmation voucher.
The Tour Operator Company may reserve the right to refuse any e-voucher presented without credit card and/or photo ID.
The ticket to travel will be issued on board by the Tour Operator’s Staff upon collection of the voucher paper copy. The Customer must keep his ticket safe and available for any
inspection by official Company staff at any time. Ticket validity (24 or 48 or 72 consecutive hours) starts at the time of Customer first boarding; at time of ticket expiration the
Customer is required to leave the tour at the next available stop.
The vouchers can be redeemed only on board I Love Roma open top pink buses.
Infant & Children
An infant and/or a child is defined as in the ticket class at time of
purchase. Child tickets are available for Children aged from 6-12 years. Any infant below 6 years may travel for free as long as he/she does not occupy a seat.
Children and infants are traveling under the sole responsibility of their accompanying adult.
A group is composed of a minimum of 15 paying passengers whether they are adults or children. Group vouchers are not issued as individual vouchers, therefore at time of the first
boarding all the members of the group are required to stay together in order to redeem the group voucher on board and to receive a personal ticket to travel.
Unless otherwise specified any online purchase on this website does not entitle the Customer to a reserved seat nor to a priority boarding, hence the Customer will board the buses at any
operative stop upon availability only. Complaints for possible unavailability of seats on the bus will be not accepted by the Company or the Operator.
The Operator will make any effort to maintain a regular service, to provide departure points and to respect departure timetable as accurate as possible.
The Operator reserves the right to cancel the tour without prior notice due to force majeure and/or reasons beyond control (e.g. demonstrations, traffic suspension, directions of local authorities for security reasons, road works etc.) with the only obligation for the Company of refunding the amount paid for the online purchase if the service has not been supplied.
The Operator may be imposed by local authorities and/or for any unforeseeable reason to change the routing and/or to suppress any stop; however alternative routing and/or bus stop location
remains in the historic center of Rome therefore this cannot result in any complaint or refund request by the Customers. If possible, the Company and the Operator will inform Customers about possible schedule changes, bus stop suppression and/or other relevant notice through a pop up on this website; nevertheless in case of sudden and unexpected modifications not depending on the Operator’s will , updated information may be provided only by the staff on board on the day of the tour.
The Company shall not be liable to the Customers for loss, damage, inconvenience or delay in consequence of any failure, suspension, cancellation or change of service.
For safety reasons all Customers on the upper floor are required to remain seated while the bus is in motion and with the seatbelt fastened. Staff on board at its sole discretion may prevent access on the bus or require to any Customer to alight from the service if his/her behavior constitutes a risk to the safety of other passengers, with no further liability.
The consumption of alcohol and food is prohibited on board . The Operator will be able to supply a more satisfactory assistance if the Customer refers potential problems during the
stay. The Company or the Operator will not accept any complaint or refund claim if the inefficiency occurred is not reported during the stay or at least within 15 days from the day the supposed inefficiency occurred.
The Company is not responsible for any loss of personal items which are left on our vehicles, or any damage caused by third parties to personal items of the Customers during the tours. In
any circumstance the client must refer to the Operator.
By purchasing on this website, using any electronic form of payment by the Customer, You (the Customer) expressly authorise the Company to collect the credit/debit card and/or the personal account details provided for the payment process purposes only.
The Customer is solely responsible for any data entered to finalize the purchase and/or for any unauthorized use of any method of payment. The Customer will not impersonate any other person and will not adopt a false identity if the purpose of doing so is to deceive or defraud another. Modifications of the site content and of the above Terms and Conditions
The Company reserves the right at any time to modify and/or suspend, any aspect of this site, including, services, products offered and prices without prior notice, nevertheless existing
purchases will be honored or a refund will be provided in the event of unavoidable cancellations.
The Customer agrees and indemnifies the Company and its employees from any liability also towards third parties for any change and/or temporary and/or permanent suspension of this
Site or of any product offered.
The Company reserves the right to modify the Terms and Conditions at any time in its sole discretion by posting a change notice on this website.
Last update September 2016